MORE
CV
GALLERY
HOME
HOME » » TERMS & CONDITIONS
t&c
TERMS & CONDITIONS
My pieces are all personally hand crafted, not machine fabricated, so tailored cosmetic imperfections are considered and woven into the designs to maintain a non-machine based, bespoke aesthetic. These uneven, skewed and intertwined elements are critical to the character, aesthetic and language of my handcrafted technique.
MADE TO MEASURE ORDERS:
See a piece you like? Or a style you'd like to personalise specifically to your needs & colour preferences. I can work from an existing style to create you a unique piece.
* Please allow on average 2 - 4 weeks production time on most custom orders.
T&C
This website is owned by Erica Gray. All items listed on my website are subject to my terms & conditions, which may change without prior notice.
Corrections, updates & other changes to this website might occur at any time without notice, including changes to listings, prices, availability of items & Terms and Conditions. All prices are shown in Australian (AUD) dollars and are inclusive of GST.
YOUR ORDER
Custom made-to-measure orders require a 50% deposit on the full quoted item price only. (excluding the additional shipping and handling fee)
Please shop carefully as all items are handmade designer pieces & NO refunds or exchanges will be given if you change your mind.
Colours may vary between computer screens. All display & descriptions on the colour are given with best intention however we will not be responsible for wrong choices or colour variations. I recommend asking for a small product sample, which can be posted at buyers expence.
Customers are responsible for suppling correct delivery information.
Please check your details: Once your order has been shipped we are unable to make changes to your order or delivery details.
Tracking number will be supplied on shipments. Please arrange for someone to be home to sign & receive your shipment.
CUSTOMER SERVICE
For all online customer service, please email shop@ericagrayartist.com.au for a reply within 24 hours on most queries.
RETURNS
We do not accept returns on custom made pieces or sample sale pieces. Each piece is quality inspected before being shipped. Please request extra photos of the piece you are considering before committing to purchase. Each design piece is hand crafted so intertwined, textured & uneven finishes are critical to the aesthetic language into my work.
FAULTS
Once the items have been received they will undergo a quality review and once cleared, an exchanged item or a refund of purchase price (excluding original shipping cost) can be arranged via the payment method used during your purchase. We endeavor to process refunds as soon as they are approved however please allow 5 working days for returns to be processed. You will receive an email notification on the status of your refund or exchange once processed.
We do not refund shipping charges unless your items are faulty. Exchanges will be resent at your cost. Erica Gray is not liable for the loss of items being returned & recommends using a trackable delivery method and taking note of your tracking number.
info
MATERIALS & CARE
Tools & equipment:
Some of the tools and equipment in my work space include an array of dressmakers’ forms, from torso’s, full body to mask and hat blocks essential for producing a consistency in size and fit. On my work table, within hands reach is also my sewing kit including sharp shears, needles, threads & thimbles etc. Other tools are a variety of 3D printers and 3D printer pens, the 3Doodler pen among them as well as an array of specialty filaments for each. Hardly a day goes by without me reaching for one or another of my favourite go-to tools.
Materials:
Utilising the same filament used in desktop 3D printers, except in my work I utilise a hand held 3D printer pen. Listed below are the main filaments I use in my work:
TPU (thermoplastic filament) a flexible plastic/ polymer material.
ABS: Thermoplastic oil based plastic utilised for its rigidity and durability.
PLA: (PolyLactictide) A biodegradable filament thermoplastic derived from renewable plant based fibres, such as corn starch, sugar cane etc.
My pieces are all personally hand sculpted and drawn, not machine fabricated, so tailored cosmetic imperfections are considered and woven into the designs to maintain a non-machine based, bespoke aesthetic . These uneven, skewed and intertwined elements are critical to the character, aesthetic and language of my handcrafted technique.
Some of the tools and equipment in my work space include an array of dressmakers’ forms, from torso’s, full body to mask and hat blocks essential for producing a consistency in size and fit. On my work table, within hands reach is also my sewing kit including sharp shears, needles, threads & thimbles etc. Other tools are a variety of 3D printers and 3D printer pens, the 3Doodler pen among them as well as an array of specialty filaments for each. Hardly a day goes by without me reaching for one or another of my favourite go-to tools.
Materials:
Utilising the same filament used in desktop 3D printers, except in my work I utilise a hand held 3D printer pen. Listed below are the main filaments I use in my work:
TPU (thermoplastic filament) a flexible plastic/ polymer material.
ABS: Thermoplastic oil based plastic utilised for its rigidity and durability.
PLA: (PolyLactictide) A biodegradable filament thermoplastic derived from renewable plant based fibres, such as corn starch, sugar cane etc.
My pieces are all personally hand sculpted and drawn, not machine fabricated, so tailored cosmetic imperfections are considered and woven into the designs to maintain a non-machine based, bespoke aesthetic . These uneven, skewed and intertwined elements are critical to the character, aesthetic and language of my handcrafted technique.
shipping
PACKAGING & HANDLING
Within Australia
Delivery to most city locations takes between 2-5 business days & longer for some regional areas.
Australian orders include free Standard shipping.
Once your parcel has been dispatched you will receive updates from courier regarding the progress of your delivery.
If you require courier express shipping and don’t want the items left unattended we recommend the use of AusPost parcel lockers - more information can be found here.
For express shipping prices to be advised.
International Orders
Standard International orders can be expected within 5-14 business days from the time of shipment, depending on your location.
International Shipping on all orders, prices to be advised.
All deliveries must be signed for.
If you are not at home to receive your delivery a delivery attempt notice will be left, and your order will be left at your local post office for collection. You will need photo identification to pick up your parcel.
CURRENCY, TAXES AND DUTY
Please note that all payments made on this site are in Australian Dollars.
For orders being shipped within Australia, prices are inclusive of GST.
International customers are responsible for any local taxes and duties.
Item value paid will be declared on international shipments and all purchases include an invoice.
Packaging
*Please mention at time of purchase if you wish your item shipped inside its own keep safe box. For an additional fee we can arrange one.
*option (1)
1 Your item will be shipped inside a repurposed cardboard box (keep it green & recycle it)
2 Padded with a combination or paper & acid free tissue paper.
3 free & included on all orders
*option (2) Chic
1 Your item will be shipped inside a heavy card gift box with lid.
2 Padded with acid free tissue paper.
3 Tied with white 1 inch wide satin ribbon
4 Additional fee starting from:
Sml: $10 Medium $15
*option (3) Delux
1Your item will be shipped Natural wooden
2 Keep sake box with lid.
3 Padded with acid free tissue paper.
4 Tied with white 1 inch wide satin ribbon
5 Additional fee starting from:
Sml: $30 Medium $50
*option (4) Bedazzeled
1 Your item will be shipped inside a card gift box with a beautiful bedazzled lid of Erica's design.
2 Padded with acid free tissue paper.
3 Tied with an inch wide satin ribbon
4 Additional fee starting from:
Sml: $30 Medium $50
Additional items: priced individually
Extra gift wrapping; satin ribbon; gift tags;
Bedazzled & embellished gift & keepsake boxes:
If you want more, glitz, more glamour, more sparkle, more...just more. I'm happy to discuss personalising your gift or keep sake box to suit you.
Delivery to most city locations takes between 2-5 business days & longer for some regional areas.
Australian orders include free Standard shipping.
Once your parcel has been dispatched you will receive updates from courier regarding the progress of your delivery.
If you require courier express shipping and don’t want the items left unattended we recommend the use of AusPost parcel lockers - more information can be found here.
For express shipping prices to be advised.
International Orders
Standard International orders can be expected within 5-14 business days from the time of shipment, depending on your location.
International Shipping on all orders, prices to be advised.
All deliveries must be signed for.
If you are not at home to receive your delivery a delivery attempt notice will be left, and your order will be left at your local post office for collection. You will need photo identification to pick up your parcel.
CURRENCY, TAXES AND DUTY
Please note that all payments made on this site are in Australian Dollars.
For orders being shipped within Australia, prices are inclusive of GST.
International customers are responsible for any local taxes and duties.
Item value paid will be declared on international shipments and all purchases include an invoice.
Packaging
*Please mention at time of purchase if you wish your item shipped inside its own keep safe box. For an additional fee we can arrange one.
*option (1)
1 Your item will be shipped inside a repurposed cardboard box (keep it green & recycle it)
2 Padded with a combination or paper & acid free tissue paper.
3 free & included on all orders
*option (2) Chic
1 Your item will be shipped inside a heavy card gift box with lid.
2 Padded with acid free tissue paper.
3 Tied with white 1 inch wide satin ribbon
4 Additional fee starting from:
Sml: $10 Medium $15
*option (3) Delux
1Your item will be shipped Natural wooden
2 Keep sake box with lid.
3 Padded with acid free tissue paper.
4 Tied with white 1 inch wide satin ribbon
5 Additional fee starting from:
Sml: $30 Medium $50
*option (4) Bedazzeled
1 Your item will be shipped inside a card gift box with a beautiful bedazzled lid of Erica's design.
2 Padded with acid free tissue paper.
3 Tied with an inch wide satin ribbon
4 Additional fee starting from:
Sml: $30 Medium $50
Additional items: priced individually
Extra gift wrapping; satin ribbon; gift tags;
Bedazzled & embellished gift & keepsake boxes:
If you want more, glitz, more glamour, more sparkle, more...just more. I'm happy to discuss personalising your gift or keep sake box to suit you.
more
To place an order
To place an order is as simple as getting in touch.
(1) Firstly if you see something you like, you can email me for more information on the actual piece.
(2) You can send a purchase request email from the listed items page & I will get back to you with an invoice including shipping costs & payment options for you to review.
(3) Custom made-to-measure, send me an email to discuss what you are looking for and we can get started.
At this stage payment is via Direct Bank Transfer
Care
*to remove make-up residue between use: pieces can be sponged clean using a damp cloth. Dry flat in a cool shaded area.
* Keep your precious plastic coral piece wrapped in acid free tissue paper stored inside a card or wooden keep sake hat box.
* Store in a cool dry area
(1) Firstly if you see something you like, you can email me for more information on the actual piece.
(2) You can send a purchase request email from the listed items page & I will get back to you with an invoice including shipping costs & payment options for you to review.
(3) Custom made-to-measure, send me an email to discuss what you are looking for and we can get started.
At this stage payment is via Direct Bank Transfer
Care
*to remove make-up residue between use: pieces can be sponged clean using a damp cloth. Dry flat in a cool shaded area.
* Keep your precious plastic coral piece wrapped in acid free tissue paper stored inside a card or wooden keep sake hat box.
* Store in a cool dry area
Contact
send a message
sEnd
social
contact
Gold Coast,
galleries
Stitched (pat 1) exhibition 2017
ARCADIA, group exhibition 2017
solo exhibition 2018
Copyright © 2017 - Tout droits réservés - Nom de domaine
Template réalisé par Sensode