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t&c
TERMS & CONDITIONS

My pieces are all personally hand crafted, not machine fabricated, so tailored cosmetic imperfections are considered and woven into the designs to maintain a non-machine based, bespoke aesthetic. These uneven, skewed & intertwined elements are critical to the character, aesthetic and language of my handcrafted technique.

T&C
This website is owned by Erica Gray. 
Corrections, updates & other changes to this website might occur at any time without notice, including changes to listings, prices, availability of items, Terms & Conditions.
*All prices are shown in Australian (AUD) dollars.

MADE TO MEASURE ORDERS:

See a piece you like? Or a style you'd like to personalise specifically to your needs & colour preferences. I can work from an existing style to create you a unique piece.
* Please allow on average 2 - 4 weeks production time on most custom orders.
Custom made-to-measure orders require a 50% deposit on the full quoted item price only. (excluding any additional shipping and handling fees)

YOUR ORDER

Please shop carefully as all items are handmade designer pieces & NO refunds or exchanges will be given if you change your mind.
Colours may vary between computer screens. All display & descriptions on the colour are given with best intention however we will not be responsible for wrong choices on colour variations. I recommend asking for a small product sample, which can be posted at customers expence.

*Tracking number will be supplied on shipments. Please arrange for someone to be home to sign & receive your shipment.

Please check your details:

*Customers are responsible for suppling correct delivery information. 
Once your order has been shipped we are unable to make changes to your order or delivery details. 
Tracking number will be supplied on shipments. Please arrange for someone to be home to sign & receive your shipment.  

International shipments:
International customers are responsible for any local taxes and duties.

CUSTOMER SERVICE
 
 
For all online customer service, please email shop@ericagrayartist.com.au for a reply within 24 hours on most queries. 

RETURNS 
We do not accept returns on custom made pieces or sample sale pieces. Each piece is quality inspected before being shipped. Please request extra photos of the piece you are considering before committing to purchase. Each design piece is hand crafted so intertwined, textured & uneven finishes are critical to the aesthetic language of my work.
  

FAULTS 
Once the items have been received they will undergo a quality review and once cleared, an exchanged item or a store credit will be allocated to customer. You will receive an email notification on the status of your returned item & exchange once processed. 
* Customer is responsible for all postage fees
* Erica Gray is not liable for the loss of items being returned whilst in transit & recommends using a trackable delivery method and taking note of your tracking number.

info
MATERIALS & CARE
Tools & equipment: 
Some of the tools and equipment in my work space include an array of dressmakers’ forms, from torso’s, full body to mask and hat blocks essential for producing a consistency in size and fit. On my work table, within hands reach is also my sewing kit including sharp shears, needles, threads & thimbles etc. Other tools are a variety of 3D printers and 3D printer pens, the 3Doodler pen among them as well as an array of specialty filaments for each. Hardly a day goes by without me reaching for one or another of my favourite go-to tools.  
Materials:  
Utilising the same filament used in desktop 3D printers, except in my work I utilise a hand held 3D printer pen. Listed below are the main filaments I use in my work: 
TPU (thermoplastic filament) a flexible plastic/ polymer material.  
ABS: Thermoplastic oil based plastic utilised for its rigidity and durability.  
PLA: (PolyLactictide) A biodegradable filament thermoplastic derived from renewable plant based fibres, such as corn starch, sugar cane etc.  

Care  
*to remove make-up residue between use: pieces can be sponged clean using a damp cloth. Dry flat in a cool shaded area.

* Keep your precious plastic coral piece wrapped in acid free tissue paper stored inside a card or wooden keep sake hat box.

* Store in a cool dry area

shipping
PACKAGING & HANDLING
Within Australia  
Delivery to most city locations takes between 2-5 business days & longer for some regional areas. 
 
Most orders shipped via Australia Post: signature is required.For an additional fee we can arrange express shipping - prices to be advised. 

Unable to be there for collection, an option might be AusPost parcel lockers - more information can be found here. 

Australia $10
International $15
 
International Orders 

*Tracking number will be supplied on shipments. Please arrange for someone to be home to sign & receive your shipment.

Please check your details:

*Customers are responsible for suppling
correct delivery information
Once your order has been shipped we are unable to make changes to your order or delivery details. 

International customers are responsible for any local taxes and duties.
Standard International orders can be expected within 5-14 business days from the time of shipment, depending on your location. 
 
International Shipping:
prices to be advised. 
 
CURRENCY, TAXES AND DUTY 
 
*Please note that all listings on this site are in Australian Dollars. 
 
*International customers are responsible for any local taxes and duties. 
 
*Invoice will be supplied on purchases. 

Packaging Only 
(*Packaging options only - does not include postage/courier fees)
*Please mention at time of purchase your preferred packaging option. For an additional fee we can arrange one. 

*option (1)

1 Your item will be shipped inside a repurposed cardboard box (keep it green & recycle it)
2 Padded with a combination or paper &                                                             acid free tissue paper.
3 free & included on all orders

*option (2) Chic
 
1 Your item will be shipped inside a heavy card gift box with lid.
2 Padded with acid free tissue paper.
3 Tied with white 1 inch wide satin ribbon
4 Additional fee starting from:
                 Sml: $10 Medium $15

*option (3) Delux 

 1 Your item will be shipped inside a card gift box with a beautiful bedazzled lid of Erica's design.           
 2 Padded with acid free tissue paper.
 3 Tied with an inch wide satin ribbon  
 4 Additional fee starting from:
                 Sml: $30 Medium $50

Additional items: priced individually
Extra gift wrapping; satin ribbon; gift tags;
Bedazzled & embellished gift & keepsake boxes:
If you want more, glitz, more glamour, more sparkle, more...just more. I'm happy to discuss personalising your gift or keep sake box to suit you. 
 
more
To place an order
Placing an order is as simple as getting in touch
 
(1) Firstly: see something you like...email me for more information.

(2) You can send a purchase request from the listed items page & I will advise you on any shipping costs & payment options for you to review.
(3) Custom made-to-measure, send me an email to discuss what you are looking for and we can get started.

Payment is via PayPal Direct Bank Transfer 
Invoices will be included on all purchases 

 
My pieces are all personally hand sculpted and drawn, not machine fabricated, so tailored cosmetic imperfections are considered and woven into the designs to maintain a non-machine based, bespoke aesthetic . These uneven, skewed and intertwined elements are critical to the character, aesthetic and language of my handcrafted technique.

Thank you & for any questions please contact Erica on the link below.               

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Gold Coast,
Australia

galleries
Stitched (pat 1) exhibition 2017
ARCADIA, group exhibition 2017
solo exhibition 2018
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